Shipping Policy

This Shipping Policy applies to purchases made from New You Tarot, operated by AQUIVO LABS SRL.

1. Where we ship

We currently ship only to delivery addresses within the United States. An order can be accepted only when a shipping method is available for the address entered at checkout.

2. Fulfillment

Products are fulfilled and shipped from the United States by our fulfillment partner. We do not hold or ship products from our Romanian registered office.

Products from the same order may occasionally arrive in separate packages because of availability, package size or carrier requirements.

3. Processing and delivery estimates

In-stock orders usually ship within 1–2 business days after payment and order verification.

“Ship” means that the package has been prepared and handed to or accepted by the carrier. It does not mean that the package will be delivered within 1–2 business days.

Most U.S. orders are expected to arrive within approximately 5–8 business days after the order is placed. Delivery times are estimates and are not guaranteed. Weekends, public holidays, severe weather, carrier disruptions, high-volume periods, address issues and circumstances outside our reasonable control may cause delays.

4. Shipping charges

Standard shipping is calculated at checkout based on the total weight of your order.

If an order must be divided into multiple fulfillment packages, each package may be charged separately. The complete shipping charge will always be displayed at checkout before payment.

Customers will not be charged any shipping amount that was not displayed and accepted during checkout.

5. Carriers and tracking

Orders may be delivered by USPS, UPS or FedEx, depending on the destination, package and available service.

When tracking information becomes available, it will be sent to the email address used during checkout or displayed on the order-status page. Tracking information may take some time to update after the shipping label is created.

6. Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Please verify the city, state, ZIP code, apartment or unit number and all other delivery details before submitting an order.

Contact contact@newyoutarot.com immediately if you notice an error. Changes or cancellations cannot be guaranteed after an order has entered fulfillment.

If our fulfillment provider or carrier charges an address-correction, return or redelivery fee because an incorrect or incomplete address was provided, the additional charge may be passed on to the customer where permitted by law.

7. Out-of-stock and backordered items

Inventory can change between checkout and fulfillment. If a purchased item becomes unavailable, we may:

• Ship the available items separately;

• Notify you of a revised shipment estimate;

• Offer an appropriate replacement with your approval; or

• Cancel and refund the unavailable item.

We will not substitute a product without your approval. If we cannot fulfill an item, the cancelled amount will be refunded to the original payment method.

8. Damaged, missing or incorrect items

Please inspect your order when it arrives. Contact contact@newyoutarot.com within 10 days of delivery if an item is damaged, missing from the package or incorrect.

Please include:

• Your order number;

• A description of the problem;

• Photographs of the product and packaging; and

• A photograph of the shipping label, where relevant.

Keep the product and all original packaging until we provide further instructions. Verified damaged, missing or incorrect items will be resolved through a replacement or refund, as appropriate, at no additional cost to the customer.

9. Packages marked as delivered

If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, other household members and nearby neighbors before contacting the carrier.

You should then contact contact@newyoutarot.com promptly. We will review the available tracking information and assist with a carrier investigation. The resolution of a lost or stolen package claim may depend on the carrier’s investigation and applicable law.

10. Order changes and cancellations

Contact us immediately if you need to request an order change or cancellation.

We cannot guarantee changes after an order has entered fulfillment, and an order cannot be cancelled after it has shipped. This does not affect your right to a refund for an unshipped, delayed or unavailable product where applicable.

11. Returns

Do not return a product before contacting contact@newyoutarot.com and receiving return authorization and instructions.

Products sent to our Romanian registered office or to an address printed on the shipping package without authorization may not reach the correct returns facility.

Return eligibility, applicable deductions and responsibility for return shipping are explained in our Refund Policy.

12. Contact information

For shipping questions, contact:

New You Tarot
Operated by AQUIVO LABS SRL
Email: contact@newyoutarot.com
Telephone: +40 750 297 390
Registered address: Str. Telegrafului, Bl. D13, Et. 3, Ap. 8, Timișoara, Timiș 300125, Romania
VAT/CIF: RO54583078

Please include your order number when contacting us about an existing order.

Last updated: September 6, 2026